Quality is key to our business and drives everything that we do, from our initial contact with customers, through development to production; sales and after sales support.
ISO9001:2008 forms the bedrock of our quality system. However, to us, ISO9001 is only the start and we continuously seek to improve our practices with the aim of giving outstanding customer satisfaction.
Our quality is only as good as the people that we employ and we are proud of our on-going commitment to recruiting staff with technical expertise and to developing our staff through training. Through the provision of a highly skilled, conscientious and friendly team of staff both in the field and in our office, we can assure you of the professional standard of service that you expect and deserve.
Quality service is an important part of the equation but quality products are just as vital, and our rigorous QC procedure for manufactured products helps us to ensure that the chemicals you receive from us will do exactly what we tell you they will do. Typically we conduct pH and s.g. tests as a minimum but we have the ability to conduct chemical analysis on for example, phosphate, molybdenum and chlorine contents. In addition, we augment our own testing by using outside (UKAS accredited laboratories) where necessary.
Innovation has been, and continues to be, critical to our growth and our extensive experience in developing new products which encompasses running trials of these new products as part of the development process.
Regulatory compliance is important to our business with changes being brought about by regulatory bodies,for example, REACH and the Biocidal Products Regulations. It is therefore important that we are able to keep up with these changes which we achieve by our membership of associations such as BACS (British Association for Chemical Specialities).
There are specific applications for which products need approval and we are able to work with you to ensure that you are using the appropriate product or that you gain approvals for your products in certain applications. Examples in the last year include products approved by the DWI (Drinking Water Inspectorate) and BuildCert.
Our quality policy is available to view or download on the side of the page as are our ISO 9001:2008 and ISO13485:2003 certificates.
Maintaining high quality standards throughout everything we do is vital and we believe it is just as important as the actual service we provide.